Terms of sale

Seller

Name & Needle (IT Hjælp Nu v/ Christian Nielsen), CVR 43143778. Address: Horsens, Danmark. E-mail: hej@nameandneedle.com.

Product and price

The set consists of a short kimono, a sleep mask and a sleep bonnet in 100 % mulberry silk, a gift box and a monogram embroidered to your choice. The price is €375 incl. VAT.

Ordering and payment

Payment is taken by Stripe when you order. The contract is concluded when you receive our order confirmation by e-mail.

Delivery

Orders from Denmark are embroidered in Horsens and orders from Germany in Flensburg, and shipped within about 10 working days. We deliver to addresses in Denmark and Germany.

Right of withdrawal

A set with embroidered initials is made to your specification and clearly personalised. It is therefore exempt from the right of withdrawal under EU consumer law. You see the initials and thread before you order and can correct them until we embroider.

Faulty goods

You have a 2-year legal guarantee for faulty goods. Contact us at hej@nameandneedle.com with photos of the fault.

Complaints

If we cannot agree, you can contact the consumer complaints body in your country.